Executive Dashboard
SSI Service Performance
Management view for operations, SLA, preventive maintenance, and customer service performance.
This Month
0 Incidents
0 resolved / closed
Customers
4
Managed customer accounts
Assets
6
Registered assets
Open Incidents
10
Open / assigned tickets
Critical Incidents
1
High priority open tickets
Open Changes
0
Active change requests
Open Tasks
12
Active work orders
PM Compliance
0%
Preventive completion rate
SLA Compliance
7.7%
Service level achievement
Incident Trend
Last 6 months ticket volume.
2026-06
10
2026-07
3
Incident by Category
Top problem categories.
Uncategorized
10
Hardware
2
Application
1
Top Customers by Incident
Customers with highest ticket volume.
PT Nusantara Retail Sejahtera
4
Unknown Customer
3
Test PT
2
Test
2
Testing
2
Engineer Performance
Task completion by engineer.
Budi Engineer
3/6
Cosmas
3/4
Critical Open Incidents
Critical and high severity tickets requiring attention.
| Ticket | Customer | Severity | Status |
|---|---|---|---|
| TKT-7CLQ-26 | Test | Critical | Open |
Upcoming / Active PM
Preventive maintenance requiring execution.
| PM | Customer | Engineer | Status |
|---|---|---|---|
| No active PM. | |||